On July 16, 2025, IIHM unveiled the world’s first-ever Hospitality AI Awards, celebrating innovation at the crossroads of technology and human experience in the hospitality sector. The awards—acknowledged as a “global benchmark for AI-driven excellence”—highlighted an essential shift toward integrating AI innovation with personalized service delivery. Complementing this, IIHM hosted a high-profile roundtable on “AI and Human Touch,” featuring leaders from hospitality and tech, who debated how automation and empathetic service can coexist seamlessly. This initiative emphasizes IIHM’s leadership in shaping a future where AI enhances, not replaces, human warmth.
Read the complete report here — https://businessreviewlive.com/iihm-unveils-first-ever-hospitality-ai-awards-with-focus-on-tech-and-human-experience/
