Artificial Intelligence is transforming hospitality, changing how guests discover, book and experience hotels. Yet, even as technology makes hospitality smarter and more efficient, the human connection remains at its heart. Recognising this shift, the International Institute of Hotel Management (IIHM) has introduced EmpaTech, a new educational philosophy that combines Empathy with Technology.
Built on IIHM’s vision of “High Tech, Higher Touch,” EmpaTech prepares students to work intelligently alongside AI while strengthening human qualities such as empathy, communication, emotional intelligence and creativity. It reflects IIHM’s belief that the future of hospitality belongs to professionals who can master technology without losing the human touch.
Read the media coverage below:
IndiaEductionDiary.in – Online: https://indiaeducationdiary.in/beyond-service-iihm-introduces-empatech-a-new-philosophy-for-hospitality-in-the-age-of-ai
businessnewsforprofit.com- Online: https://businessnewsforprofit.com/technology/iihm-introduces-empatech-a-new-philosophy-for-hospitality-in-the-age-of-ai-strap/
thetravelandtourismtimes.com- Online: https://thetravelandtourismtimes.com/education-beyond-service-iihm-introduces-empatech-a-new-philosophy-for-hospitality-in-the-age-of-ai-strap/
HotelierIndia.com – Online: https://www.hotelierindia.com/operations/iihm-brings-empathy-and-technology-together-with-its-empatech-philosophy
BWHotelier.com – Online: https://www.bwhotelier.com/article/iihm-introduces-empatech-for-hospitality-education-618921
